Shipping & Return Policy

FAQs

  1. Do you offer free shipping?

    Yes. U.S. orders over $55 ship free via USPS Ground Advantage. Under $55, USPS postage is calculated at checkout. Delivery dates are estimates.

  2. Where do you ship?

    We ship to the United States, Canada, and Mexico. We do not ship to other countries yet. Please contact us if you are interested.

  3. What is your return policy?

    Eligible items may be returned within 30 days. They must be unopened, unused, uncut, and in the original packaging. Email us for a return authorization first. Unauthorized returns are not refunded. Return postage is yours unless we sent the wrong item.

Shipping

  • We currently ship exclusively to the United States, Canada, and Mexico.

  • Carrier & Rates: All domestic orders are shipped via USPS, with shipping costs calculated directly by USPS at checkout.

  • Shipping & Damage Disclaimer: Once your order has been dispatched, XStitchtale is not responsible for lost, stolen, or damaged items. Please contact the shipping carrier directly to file a claim. All delivery dates are estimates and not guaranteed. This rule applies to international orders.

  • International Shipping: Customs, duties, GST/HST, and IVA are the buyer’s responsibility and are collected by the destination postal service, not at checkout.

  • Free USPS Ground Advantage shipping within the United States on all orders over $55. This does not change our standard return policy.

Returns

  • We gladly accept returns on eligible items within 30 calendar days of purchase.

  • Eligibility Requirements: To qualify for a return/refund, the item (including its original packaging) must be:

    • Unopened

    • Unused

    • Uncut

    • Unwashed

    • Unaltered in any way

  • Non-Returnable Items: Please note that the following items cannot be returned or refunded:

    • Cross-stitch patterns

    • Items purchased from the "Rare Items" subsection, or items explicitly marked as a "Rare Item" in the product description.

  • How to Return an Item

    • Request Authorization: Please contact us to request a return authorization. Returns sent without prior authorization will not be refunded.

    • Pack Your Order: Securely pack your eligible return and include the original invoice inside the package.

    • Ship It Back: Mail the package to our return address. Please note that customers are responsible for all return shipping costs.

  • Refunds

    • Processing: Once we receive, inspect, and approve your returned item, a refund will be issued to your original method of payment.

    • Shipping Fees: Please be aware that original shipping costs are non-refundable.

    Need Help? If you have any questions regarding our website, products, or policies, please reach out to us at info@xstitchtale.com.