Domestic Shipping: We currently ship exclusively within the United States.
Carrier & Rates: All orders are shipped via USPS, with shipping costs calculated directly by USPS at checkout.
Shipping & Damage Disclaimer: Once your order has been dispatched, XStitchtale is not responsible for lost, stolen, or damaged items. Please contact the shipping carrier directly to file a claim. All delivery dates are estimates and not guaranteed.
International Shipping: We are actively working on adding international shipping! Subscribe to our newsletter to be the first to know when we ship abroad.
Returns
We gladly accept returns on eligible items within 30 calendar days of purchase.
Eligibility Requirements: To qualify for a return/refund, the item (including its original packaging) must be:
Unopened
Unused
Uncut
Unwashed
Unaltered in any way
Non-Returnable Items: Please note that the following items cannot be returned or refunded:
How to Return an Item
Request Authorization: Please contact us to request a return authorization. Returns sent without prior authorization will not be refunded.
Pack Your Order: Securely pack your eligible return and include the original invoice inside the package.
Ship It Back: Mail the package to our return address. Please note that customers are responsible for all return shipping costs.
Refunds
Processing: Once we receive, inspect, and approve your returned item, a refund will be issued to your original method of payment.
Shipping Fees: Please be aware that original shipping costs are non-refundable.
